Refund policy

Last updated: September 7, 2026

At Herba Jivan, we want you to be satisfied with your purchase. Please review our refund policy below.

Returns

We accept return requests within 7 days of delivery for eligible products.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, with proof of purchase.

Damaged or Incorrect Products

Please check your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order details and photos of the product.

Non-Returnable Products

For hygiene and safety reasons, opened or used products cannot be returned. Sale items and products that have been damaged or altered after delivery may also not be eligible for return.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping charges may be non-refundable unless the product was damaged, defective, or incorrectly delivered.

How to Request a Return

To request a return or report an issue with your order, contact us at:

Email: herbajivan@gmail.com

Please include your order number, reason for return, and photographs, where applicable.

Contact Us

For any questions regarding our Refund Policy, please contact herbajivan@gmail.com.